Frequently Asked Questions
Everything you need to know about our handcrafted textiles, shipping and returns.
What makes The Rare Troves textiles different from machine-made ones?
Every piece is handblock printed or hand-stitched by skilled artisans in India, not made by machines. Each pattern starts as a hand-carved wooden block and is pressed into the fabric one colour and one repeat at a time, so every piece is slightly unique and never mass-produced.
Why does my piece look slightly different from the photos?
Because each piece is made by hand, small variations in print alignment, colour depth and stitching are natural and part of the charm. Screen settings can also change how colours look. These are signs of handcraft, not defects.
What is Kantha and how are Kantha quilts made?
Kantha is a traditional Indian technique where layers of fabric are joined with rows of fine running stitches, all done by hand. Each quilt carries hours of hand stitching, which gives it its soft feel, warmth and character.
How should I wash and care for handblock printed textiles?
Gentle hand wash in cold water, dry in shade and iron on the reverse side. For the first few washes, wash bright or dark colours separately to keep your piece looking its best for years.
Do you ship worldwide and can I track my order?
Yes. We offer tracked worldwide shipping, including the USA, UK, EU and Australia. As soon as your order ships, we email you a confirmation with a tracking number and link.
How much is shipping and will I pay customs duties?
Shipping charges and delivery estimates are calculated at checkout based on your address and the items in your cart. International orders may be subject to customs duties, import taxes or fees set by your country. Any charges collected at checkout are shown before you complete your purchase.
What is your return policy?
You have 15 days to change your mind. Contact us within 15 days with your order number and we will guide you through the next steps. You can read the full terms in our Refund Policy.
Which payment methods do you accept?
You can pay securely at checkout by cards, PayPal and Apple Pay.
Do you offer wholesale or trade pricing?
Yes. We supply handblock printed and Kantha textiles to shops, interior designers and hospitality, with special rates for repeat orders. You can apply on our Wholesale page.
How can I contact you?
Email us at hello@theraretroves.com or message us on WhatsApp at +91 76784 60230. We reply within 24 hours.
